Privacy Policy

Professional AV installation solutions for businesses, meeting spaces, hospitality venues and commercial environments across Liverpool and the North West.

Last updated: 02/07/2026

1. Who We Are

Viewcomms AV (“we”, “us”, “our”) provides audio-visual and communications installation services, including TV aerials, AV installations, CCTV & security systems, fibre cabling, home cinema, interactive screens, projector & display installations, sound systems, Starlink installation, and WiFi & network systems across Liverpool, Merseyside, and the wider North West of England.

Contact details:

Address : Wallasey Road, Wallasey, CH44 2AF, United Kingdom
Email : viewcommsav@gmail.com
Phone : 0330 383 0015

This policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quote, contact us, or use our services. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details: name, email address, phone number, postal/site address
Enquiry and quote details: information you provide in our “Request a Quote” or contact forms, including the nature of your project and any message content
Communication records: emails, phone call notes, and correspondence relating to your enquiry or booking
Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
Site visit and job data: where we carry out installation work, details relevant to the job (e.g. property access notes, equipment specifications)

We do not knowingly collect special category data (e.g. health, religious beliefs) unless you volunteer it as part of an enquiry, and we will only use it for the purpose you provided it.

3. How We Collect Your Data

Directly from you, when you fill in a form on our website, email us, call us, or engage us for a quote or installation
Automatically, through cookies and analytics tools when you browse our website
From third parties, such as referral partners, where you have consented to be introduced to us

4. How We Use Your Data and Our Legal Basis

Purpose	Legal Basis (UK GDPR Art. 6)
Responding to enquiries and providing quotes	Legitimate interests / steps prior to entering a contract
Delivering and managing installation services	Performance of a contract
Invoicing and payment processing	Performance of a contract / legal obligation
Sending service updates (e.g. appointment confirmations)	Performance of a contract
Marketing communications (e.g. offers, newsletters)	Consent (you can withdraw this at any time)
Improving our website and services (analytics)	Legitimate interests / consent (for non-essential cookies)
Complying with legal and tax obligations	Legal obligation
Preventing fraud or misuse of our services	Legitimate interests

We will never sell your personal data.

5. Marketing

Where you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at viewcommsav@gmail.com. We will not send marketing communications to customers who have not given consent, other than limited “soft opt-in” communications about similar services following an existing enquiry, in line with PECR rules — and you may opt out of these at any time.

6. Sharing Your Data

We may share your personal data with:

Sub-contractors and installation engineers who carry out work on our behalf
IT and website service providers (e.g. hosting, email, CRM, form providers)
Payment processors, for invoicing and payments
Professional advisers, such as accountants or insurers, where necessary
Regulators or law enforcement, where required by law

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not transfer personal data outside the UK unless appropriate safeguards (such as UK International Data Transfer Agreements or adequacy regulations) are in place.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected, including to satisfy legal, accounting, or reporting requirements. As a general guide:

Enquiry/quote data that does not convert to a booking: up to 12 months
Customer and job records: up to 7 years (for accounting/warranty purposes)
Marketing consent records: until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erasure (“right to be forgotten”), in certain circumstances
Restrict or object to processing
Data portability, where technically feasible
Withdraw consent at any time, where processing is based on consent
Complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly

To exercise any of these rights, contact us at viewcommsav@gmail.com. We will respond within one month as required by law.

ICO contact details: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 | Website: ico.org.uk

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including secure website hosting, access controls, and staff awareness of data protection obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Address: Wallasey Road, Wallasey, CH44 2AF, United Kingdom
Email: viewcommsav@gmail.com
Phone: 0330 383 0015