Last updated: 02/07/2026
1. About Us
These Terms & Conditions (“Terms”) govern your use of the Viewcomms AV website (viewcommsav.co.uk) and any services you book with us, including TV aerials, AV installations, CCTV & security systems, fibre cabling, home cinema, interactive screens, projector & display installations, sound systems, Starlink installation, and WiFi & network systems.
- Trading name : Viewcomms AV
- Address : Wallasey Road, Wallasey, CH44 2AF, United Kingdom
- Email : viewcommsav@gmail.com
- Phone : 0330 383 0015
- Company registration number (if applicable) : 0330 383 0015
By using our website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Our Services
We provide professional installation and related services for audio-visual, security, and communications equipment across Liverpool, Merseyside, and the wider North West. Service descriptions on our website are for general information and may be updated from time to time.
3. Quotes and Pricing
- Quotes provided via our website form, phone, or email are estimates based on the information you provide and are subject to confirmation following a site visit or survey where required.
- Prices are quoted in GBP (£) and, unless stated otherwise, are inclusive of VAT where applicable.
- Final pricing may vary if the scope of work changes once a full site assessment has been carried out, and we will notify you of any changes before proceeding.
- Quotes are typically valid for [Insert number, e.g. 30] days unless otherwise stated.
4. Booking and Contract Formation
- A booking is confirmed once you accept a quote in writing (including by email) and, where applicable, pay any required deposit.
- A binding contract for services is formed at the point of booking confirmation, incorporating these Terms.
- We reserve the right to decline any booking at our discretion, for example where a site is unsuitable for the requested work.
5. Deposits and Payment
- We may require a deposit before starting work, with the balance due on completion unless otherwise agreed in writing.
- Payment methods accepted will be confirmed at the time of booking.
- Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable to business customers.
- Ownership of any supplied equipment remains with us until paid for in full.
6. Cancellations and Changes
- Consumers (non-business customers) : If you are a consumer and booked our services at a distance (e.g. via our website or phone) without an in-person meeting beforehand, you have a statutory right to cancel within 14 days of booking under the Consumer Contracts Regulations 2013, unless you have expressly requested that work begin sooner, in which case you may lose this right once work has started and may be liable for costs incurred.
- Rescheduling : We ask for at least [Insert number, e.g. 48 hours’] notice to reschedule an appointment. Late cancellations or missed appointments may incur a call-out or admin charge.
- Business customers : Cancellation terms for commercial contracts will be set out in the relevant quote or contract.
We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not transfer personal data outside the UK unless appropriate safeguards (such as UK International Data Transfer Agreements or adequacy regulations) are in place.
7. Access and Site Conditions
- You are responsible for ensuring safe and reasonable access to the property/site for our engineers on the agreed date and time.
- You must inform us of any known hazards, structural issues, or access restrictions in advance.
- If access is not provided or the site is unsafe for work to proceed, we reserve the right to charge a call-out fee and rearrange the appointment.
8. Equipment and Warranties
- Where we supply equipment, it is covered by the relevant manufacturer’s warranty. Details will be provided at the time of purchase/installation.
- Our installation workmanship is guaranteed for a period of [Insert period, e.g. 12 months] from the date of completion, covering defects arising from faulty installation, but excluding damage caused by misuse, third-party interference, or normal wear and tear.
- Certain services (e.g. Starlink, satellite, or aerial installations) may be subject to conditions outside our control, such as signal availability, local geography, or third-party network/service providers.
9. Your Responsibilities
- Provide accurate information when requesting a quote or booking, including property type, access details, and the nature of the work required.
- Obtain any necessary permissions (e.g. landlord consent, planning permission, listed building consent) before work begins, where applicable.
- Ensure any existing wiring, systems, or structures disclosed to us are accurately described.
10. Our Liability
- Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
- Subject to the above, our liability for any loss arising from our services is limited to the value of the relevant service/contract.
- We are not liable for indirect or consequential losses, including loss of profit, loss of data, or business interruption, except where required by law.
- We are not liable for pre-existing faults, damage, or issues with a property or system that were not caused by our work.
11. Data Protection
We handle personal data in accordance with our [Privacy Policy](/privacy-policy), which forms part of these Terms.
12. Complaints
If you are unhappy with our service, please contact us at viewcommsav@gmail.com or 0330 383 0015 so we can try to resolve the issue. Consumers may also be entitled to use Alternative Dispute Resolution (ADR) services where a complaint cannot be resolved directly.
13. Intellectual Property
All content on our website, including text, images, logos, and graphics, is owned by or licensed to Viewcomms AV and may not be copied or reused without our permission.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including extreme weather, supplier delays, or other circumstances outside our control.
15. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time you book a service will apply to that booking.
17. Contact Us
- Email : viewcommsav@gmail.com
- Phone : 0330 383 0015
- Address : Wallasey Road, Wallasey, CH44 2AF, United Kingdom
